Privacy Policy

Last updated:

FloBigO ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect personal information that identifies you or from which you can be reasonably identified. The types of personal information we may collect include:

  • Contact Details: Your name, email address, phone number, and company name when you fill out forms on our website, register for services, or contact us directly.
  • Professional Information: Your job title, role, and industry when relevant to the services we provide.
  • Service-Related Information: Details about your business processes, existing software, and operational data relevant to setting up and managing automations and AI agents. (Note: We focus on operational data relevant to automation logic, not generally sensitive personal data of your clients, unless explicitly required for a specific automation and with your clear consent and data handling instructions.)
  • Communication Records: Records of our interactions with you, including emails, meeting notes, and support requests.
  • Website Usage Data: Information about how you use our website, such as IP addresses, browser type, pages viewed, and access times, collected through cookies and analytics tools.
  • Other Information: Any other personal information you choose to provide to us.

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from You: When you contact us via our website forms, email, phone, during consultations, or when you provide information as part of our service engagement process.
  • From Third Parties: In some cases, we may collect information from third-party services or publicly available sources, particularly when integrating with your existing business systems (e.g., CRM, accounting software) as part of an automation, but only with your explicit authorisation.
  • Automatically: Through our website analytics and cookie technologies as you browse our site.

3. Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

  • To provide and manage our services, including designing, implementing, monitoring, and supporting workflow automations and AI agents tailored to your business needs.
  • To communicate with you about our services, updates, and support.
  • To process your enquiries, requests for consultations, and manage our business relationship with you.
  • To improve our website, services, and client experience.
  • To send you marketing and promotional communications about our services that may be of interest to you, where you have consented or where otherwise permitted by law (with an easy opt-out).
  • To comply with our legal obligations, resolve disputes, and enforce our agreements.
  • For internal business operations, such as data analysis, auditing, and research.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-Party Service Providers: We work with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., cloud hosting, analytics, communication platforms). These providers are only granted access to personal information to the extent necessary to perform their functions and are obligated to maintain its confidentiality.
  • Your Authorised Representatives: With your explicit consent, we may share information with your employees, contractors, or other representatives.
  • Professional Advisors: Our accountants, lawyers, or other professional advisors.
  • Legal Requirements: Where required or authorised by law, or to government and regulatory authorities.

We generally store personal information on servers located within Australia. However, some of our third-party service providers may store data in overseas locations, such as the United States or countries within the European Economic Area. We take reasonable steps to ensure that these overseas recipients handle your personal information in accordance with the APPs.

5. Direct Marketing

We may use your personal information to send you direct marketing communications about our services, promotions, or events that we believe may be of interest to you. We will only do this if you have consented to receive such communications or if it is otherwise permitted by law.

You can opt-out of receiving direct marketing communications from us at any time by following the unsubscribe link in the email or by contacting us using the details below.

6. Cookies and Website Analytics

Our website uses "cookies" to enhance your experience and collect information about how you use our site. Cookies are small data files stored on your device. We use them for:

  • Website functionality (e.g., remembering your theme preference).
  • Analytics (e.g., Google Analytics, Plausible Analytics) to understand website traffic and user behaviour.

You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function correctly if you disable cookies. We do not use persistent, invasive trackers by default.

7. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial security measures. However, no data transmission over the internet can be guaranteed to be 100% secure.

8. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and, where access or correction is granted, provide the information in the manner requested if it is reasonable and practicable to do so.

9. Making a Complaint

If you believe that we have breached the APPs or have a complaint about our privacy practices, please contact us using the details below. We will acknowledge your complaint in writing and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on our website and update the "Last updated" date. We encourage you to review this policy periodically.